Return Policy of Milk on tap clothing

This Return Policy ("Policy") applies to the following purchases: Purchases made from Milk on tap clothing website

 

1. GENERAL

 

(a) We offer refunds, store credits and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

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2. AUSTRALIAN CONSUMER LAW

 

Under the Australian Consumer Law:

 

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

(A) to cancel your service contract with us; and

(B) to a refund for the unused portion, or to compensation for its reduced value.

(ii) You are also entitled to choose a refund in an unlikely event of a faulty item or replacement for major failures

with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

 

(b) We offer store credits, refunds, repairs, and replacements in accordance with the Australian Consumer Law.

 

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

 

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

 

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

 

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

 

3. CANCELLATION AND CHANGE OF MIND

 

(a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a store credit or exchange, provided that:

(i) It is within 14 days of receiving the product.

(ii) The product is in its original packaging with care labels.

(iii) There are not stains and unwashed.

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4. PRODUCTS DAMAGED DURING DELIVERY

 

(a) In the event that the product you ordered has been damaged during delivery:

(i) Please contact us as soon as possible.

(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.

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5. EXCEPTIONS

 

(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

(i) You misused the said product in a way which caused the problem.

(ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(iv) Any other exceptions that apply under the Australian Consumer Law.

 

6. SHIPPING COSTS FOR RETURNS

 

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as

any cost of shipping any replacement product to you.

(b) If the Returned Product is for exchange or change of mind, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is faulty under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned

Product.

(d) If garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item.  We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

 

7. RESPONSE TIME

(a) We aim to process any requests for store credits, replacements or refunds within 30 days of receipt of an item.

 

8. HOW TO RETURN PRODUCTS

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You can contact us at the end of this Policy to discuss a return using the information. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

 

To be eligible for a refund, exchange or a store credit, you must provide proof of purchase.

You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

1. We are not responsible for any lost returned parcels so please send back to us via a traceable method like registered post or express post. While we do everything we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.

2. Our products are very precious to us, so we inspect all items upon receipt. Late returns and items that are not in their original condition, will be returned back to you.

3. Please note, that shipping fees are not refundable

4.  Any parcels sent back as RTS (return to sender) or any unclaimed returned parcels will have the return postage fee incurred by us deducted from your refund/store credit ($10 within Australia).  If you request for your parcel to be re-sent, redelivery charges will apply

 

9. STORE CREDIT

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1. Returned items meeting return policy criteria will be issued a store credit to the value of the returned item. We do not offer refunds on change of mind.

2. A store credit cannot be used to cover shipping costs.

 

10. OTHER IMPORTANT FACTORS

 

1. We have made every effort to display as accurately as possible the colors of our products that appear on our website.  Please also refer to the worded colour description.  However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

2. There are no refunds for change of mind on sale/discounted items in this section here they can be returned for store credit only. Store credits are valid for 12 months.

3. Due to our fully automated sales system, we cannot amend orders or provide refunds for discounts if you have incorrectly entered the discount or promotional code at the checkout, instructions can be found here.

4. On the very rare occasion there is a lost parcel, we will endeavour to replace or provide a store credit once the parcel is deemed lost by the respective freight carrier.  Investigations may take up to 10 working days to complete.

 

10 . CONTACT US

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(a) If you wish to speak to us about this Policy or about any refund, exchange or

Store credit, please contact us at: info@milkontapclothing.com.au.

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Please sent the returned items to:

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Milk on tap clothing returns,

3/2 Peel Road, Coogee, WA 6166